cuthroat

Draft. This document is not final and is not yet in effect.

Acceptable Use and Copyright Policy

Effective date: [EFFECTIVE DATE]

This policy applies to everyone who uses cutthroat: organisers and their teams, ticket buyers, promoters, and anyone using our website, API or other tools. It is part of the Organiser Agreement and the Terms of Service.

Part 1: Acceptable use

Events and listings

Do not list or promote an event that:

  • is illegal where it takes place, or that you have no right or licence to hold;
  • is fake, or that you do not genuinely intend to hold;
  • misleads people about what it is: the date, place, line-up, age limit, or what the ticket includes;
  • promotes violence, or hatred of people because of who they are; or
  • sexually exploits anyone, or involves anyone under 18 in sexual content.

Adult nightlife is welcome here. Events for adults must say so and set an age limit.

Tickets and sales

Do not:

  • sell tickets you do not have the right to sell, or tickets you do not yet have and cannot guarantee (speculative tickets);
  • sell more tickets than a venue can lawfully hold;
  • add a mandatory charge that was not in the price shown to the buyer;
  • claim to be the “official” seller for a venue, artist or event when you are not, or run a site or web address that could be mistaken for someone else’s;
  • use bots, scripts or other automated tools to search for, hold or buy tickets;
  • get around purchase limits, queues, waiting rooms or security checks, including by using several names, email addresses, cards or devices;
  • buy tickets in order to resell them as a business without the organiser’s written permission; or
  • use a ticket sale to move money for any other purpose, or use a payment card you are not authorised to use.

Content

Do not upload or send content that:

  • infringes someone’s copyright, trade mark, or right to control the use of their name or image;
  • is unlawful, defamatory, or threatens or harasses anyone;
  • contains malware or links to it; or
  • reveals someone’s private information without their consent.

Messages

Do not:

  • send marketing email or texts to people who have not agreed to receive them from you;
  • upload contact lists you bought, scraped or otherwise did not collect with consent;
  • send messages with misleading subject lines or sender details; or
  • remove or hide the unsubscribe link.

The service itself

Do not:

  • access data or accounts that are not yours, or try to;
  • probe, scan or test our systems for weaknesses without our written permission;
  • interfere with the service or overload it;
  • scrape the site or copy its content in bulk, other than through our API within its documented limits;
  • share API keys, scanner links, PINs or sign-in codes with people who should not have them;
  • reverse engineer the service, except where the law says you may; or
  • use the service to build a competing product by copying it.

If you find a security problem, please tell us at legal@cutthroat.tickets and give us a reasonable time to fix it before telling anyone else.

What we may do

If we reasonably believe this policy has been broken, we may do any of the following: remove or hide content or a listing; cancel orders or tickets obtained in breach; pause an organiser’s sales; disconnect a web address; block access; and suspend or close an account. Where we can, we tell the person affected and give them a chance to put things right, but we may act first when buyers, the public or the platform are at risk. We may report unlawful activity to the authorities.

To report a breach of this policy, write to support@cutthroat.tickets.

We respect copyright and expect the people who use cutthroat to do the same. Organisers are responsible for the artwork, photos, text and other material they put on their event pages. We follow the notice-and-takedown process in the US Digital Millennium Copyright Act (17 U.S.C. § 512).

Our designated agent

Send copyright notices to:

  • To: Copyright Agent, Cutthroat Tickets, Inc.
  • Post: [MAILING ADDRESS]
  • Phone: [DMCA AGENT PHONE]
  • Email: legal@cutthroat.tickets

Email is fastest. This address covers cutthroat.tickets and every organiser ticket site that runs on cutthroat, including sites on an organiser’s own web address.

Reporting infringement

If you believe material on a cutthroat-powered site infringes your copyright, send our agent a written notice that includes:

  1. your physical or electronic signature (typing your full name is enough in an email);
  2. the copyrighted work you say has been infringed;
  3. the material you say is infringing, and where it is (the web address of the page);
  4. your name, postal address, phone number and email address;
  5. a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law; and
  6. a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act for the owner.

When we receive a complete notice, we remove or disable the material promptly and tell the organiser who posted it.

Counter-notice

If your material was removed and you believe that was a mistake or a misidentification, send our agent a written counter-notice that includes:

  1. your physical or electronic signature;
  2. the material that was removed and where it was before it was removed;
  3. a statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification;
  4. your name, postal address and phone number; and
  5. a statement that you consent to the jurisdiction of the federal district court for the district where your address is (or, if you are outside the United States, any district where cutthroat may be found), and that you will accept service of process from the person who sent the original notice.

We send a copy of a complete counter-notice to the person who complained. Unless they tell us within 10 business days that they have filed a court action, we restore the material within 10 to 14 business days of receiving the counter-notice.

Repeat infringers

We close, in appropriate circumstances, the accounts of people who infringe repeatedly. An organiser whose material is removed in response to valid notices three times in any twelve months will normally have its account closed.

Misuse of this process

Anyone who knowingly makes a false claim in a notice or counter-notice can be liable for damages under the law. If you are not sure whether material infringes, consider getting legal advice before sending a notice.

Trade marks and other complaints

For complaints about trade marks, impersonation or anything else that is not copyright, write to legal@cutthroat.tickets with the web address of the page and an explanation.